MBA in Property and Facilities Management

Program Overview

MBA in Property and Facilities Management

Overview of Master of Business Administration in Property and Facilities Management

Commercial Property Management is a multi-million dollar sector which requires professionals who are well-trained and knowledgeable to meet the commercial property needs of the business community through the provision of office space and business premises.

A wide range of legislation applies to this sector and employees/agents need to understand the relevant legislation and be able to apply it in the execution of their work. This qualification strives to equip the learners with the knowledge and skills necessary to be able to operate effectively and efficiently in the Commercial Property Management sector.

The knowledge and skills required by practitioners, managers, brokers and facility managers in the Commercial Property Management sector are specialised.

A practitioner in the field of Commercial Property Management needs to have a broad knowledge of the concepts, principles and theory underpinning the skills and specialized knowledge required to practice within this field.

The course brings together a range of built environment disciplines from sustainable construction to property management to provide a broad perspective on issues of relevant international significance, while case studies provide opportunity for critical reflection and analysis.

MBA Degree Requirement

Applicants must have a recognized Bachelor degree in any discipline from an accredited college or university; Postgraduate Diploma or a recognized Graduate Certificate; or a recognized Diploma and 2 years work experience.

Delivery Mode

E-Learning - Self Paced

Program Learning Outcome

What is the Learning Outcome of the MBA in Property and Facilities Management?

  • 1) Explain the concept of the customer as a source of revenue for the business, and therefore the source of salaries
  • 2) Explain the impact on the organisation and on oneself of losing regular customer business
  • 3) Describe possible ways that customers could react to poor service
  • 4) Describe methods to satisfy irate customers and deal correctly with customers complaints
  • 5) Describe information that may not be given to the customer, and explain the reasons for confidentiality
  • 6) Explain why complaints and customer feedback are good for the organisation
  • 7) Explain why it is important to anticipate customers` needs
  • 8) Greet customers in a polite and friendly manner that is suited to the situation and organisation
  • 9) Deal with customers directly or refer them to the appropriate person. (If referred, give a clear and concise explanation of the problem to the person dealing with the issue and reasons for the referral)
  • 10) Refer customer complaints that occur outside the individual`s authority/work area to the appropriate person, and explain why
  • 11) Deal with customer complaints and irate customers in line with organisational requirements and decide what follow up action to take
  • 12) Promote establishment services in a manner that suits the situation
  • 13) Given an entirely different field (e.g. agriculture, manufacturing or information technology), describe the importance of customer care in that field
  • 14) Make suggestions to improve customer care in a particular context
  • 15) Describe ways to obtain customer feedback
  • 16) Explain the importance of interpersonal skills and the reasons for cultural considerations when interacting with customers
  • 17) Describe the methods used to monitor staff-customer relations
  • 18) Describe products and services provided by the organisation and explain the importance of promoting them
  • 19) Explain the importance of evaluating/dealing with complaints by using effective negotiating and communication skills, and describe alternative ways to resolve complaints
  • 20) Given complaints about products and service, explain the importance of understanding company standards and identify the person responsible for resolving complaints
  • 21) Describe ways of establishing rapport with customers and maintaining a professional relationship
  • 22) Identify customer requirements and decide how best to deal with the request
  • 23) Given a range of products and services, decide how best to promote the features and benefits, taking resources, the type of customer and environment into account
  • 24) Given a range of complaints, describe ways to rectify the complaints and explain reasons why these particular solutions have been chosen. Range: Products, services, environment, personnel
  • 25) Suggest possible ways to improve the procedure for handling customer complaints and give reasons for each suggestion
  • 26) Suggest ways of increasing customer satisfaction
  • 27) Describing the factors that influence the development of a code of ethics
  • 28) Explaining the contents of the Real Estate Code of Conduct
  • 29) Explaining the implications of the Real Estate Code of Conduct for a Real Estate organisation
  • 30) Relating a Code of Conduct to ethical values and standards within own organisation and discussing ethical best practices
  • 31) Applying a Real Estate Code of Conduct and ethics in own work context
  • 32) Utilise communication skills to enhance customer service
  • 33) Adhere to ethical standards in all dealings with clients
  • 34) Provide adequate responses to a client's query or complaint
  • 35) Assist clients with constructive advice and information
  • 36) Use a range of reading and viewing strategies to understand the literal meaning of specific texts
  • 37) Use strategies for extracting implicit messages in texts
  • 38) Respond to selected texts in a manner appropriate to the context
  • 39) Explore and explain how language structures and features may influence a reader/viewer
  • 40) Extract meaning from a variety of literary texts
  • 41) Identify and explain features that influence response to texts
  • 42) Produce own texts in response to literary texts
  • 43) Critically analyse texts produced for a range of purposes, audiences and contexts
  • 44) Identify and explain the values, attitudes and assumptions in texts
  • 45) Evaluate the effects of content, language and style on readers'/viewers' responses in specific texts.
  • 46) Using textual features and conventions specific to texts
  • 47) Identifying the intended audience for the communication
  • 48) Identifying the purpose of a text
  • 49) Selecting the appropriate text type, format and layout for the purpose
  • 50) Organising and structuring a technical text appropriately
  • 51) Using appropriate grammar conventions
  • 52) Drafting and editing a technical text
  • 53) Recognising errors and checking for accuracy
  • 54) Presenting the same information in different ways
  • 55) Using plain language in business
  • 56) Gather and analyse information to assist event planning.
  • 57) Plan an event.
  • 58) Identify and procure supporting resources needed.
  • 59) Arrange logistical elements of the event.
  • 60) Evaluate the event against client requirements.
  • 61) Analyse the situation.
  • 62) Set specific objectives for the public relations programme.
  • 63) Analyse the target audience.
  • 64) Develop the programme message.
  • 65) Plan the evaluation of the programme.
  • 66) Interact successfully with audience in oral communication
  • 67) Use strategies that capture and retain the interest of an audience
  • 68) Identify and respond to manipulative use of language
  • 69) Write for a specified audience and purpose
  • 70) Use language structures and features to produce coherent and cohesive texts for a wide range of contexts
  • 71) Draft own writing and edit to improve clarity and correctness
  • 72) Write/sign effectively and creatively on a range of topics
  • 73) Choose language structures and features to suit communicative purposes
  • 74) Edit writing/signing for fluency and unity
  • 75) Respond critically yet sensitively as a listener/audience
  • 76) Analyse own responses to spoken/signed texts and adjust as required
  • 77) Use strategies to be an effective speaker/signer in sustained oral/signed interactions
  • 78) Evaluate spoken/signed discourse
  • 79) Use mathematics to plan and control financial instruments including insurance and assurance, unit trusts, stock exchange dealings, options, futures and bonds
  • 80) Use simple and compound interest to make sense of and define a variety of situations including
  • 81) mortgage loans, hire purchase, present values, annuities and sinking funds
  • 82) Investigate various aspects of costs and revenue including marginal costs, marginal revenue and optimisation of profit
  • 83) Use mathematics to debate aspects of the national and global economy, including tax, productivity and the equitable distribution of resources.
  • 84) Gather, organise, record and manage information
  • 85) Engage in active communication techniques.
  • 86) Apply basic knowledge of relevant legislation.
  • 87) Interpreting a sales or marketing strategy
  • 88) Implementing the sales or marketing strategy
  • 89) Monitoring the sales or marketing strategy
  • 90) Demonstrate an understanding of the nature, role, history and sources of International Law
  • 91) Assess the legal rules that relate to the validity of various contracts
  • 92) Demonstrate an understanding of the rights, duties of parties to a contract.
  • 93) Demonstrate an understanding of the relevant terms and concepts used within contracts
  • 94) Develop workplace sustainability policy.
  • 95) Communicate workplace sustainability policy.
  • 96) Implement workplace sustainability policy.
  • 97) Review workplace sustainability policy implementation.
  • 98) Measure, estimate, and calculate physical quantities in practical situations relevant to the adult with increasing responsibilities in life or the workplace
  • 99) Explore analyse and critique, describe and represent, interpret and justify geometrical relationships and conjectures to solve problems in two and three dimensional geometrical situations
  • 100) Identify and assess own business ideas/opportunities for a new venture
  • 101) Analyse the viability of a selected idea/opportunity against specific screening variables
  • 102) Research the potential of a particular idea/opportunity as a new venture
  • 103) Analyse a range of risks associated with a new venture
  • 104) Evaluate new venture ideas/opportunities based on research findings
  • 105) Identifying elements and resources to be costed through interpreting the project scope statement, work breakdown structure and other project data
  • 106) Participating in the preparation and production of a cost budget
  • 107) Contributing to the monitoring and controlling of cost budget performance by maintaining records and communicating
  • 108) Explaining the concept of risk in risk management
  • 109) Demonstrating knowledge and understanding of the risk management process
  • 110) Describing risk management in the context of an organisation
  • 111) Proposing a model to manage risk in a specific organisation or business unit
  • 112) Explaining the basic principles of the Act and accompanying Regulations
  • 113) Explaining the requirements for minimum compliance stipulated in the Act
  • 114) Interpreting the management controls required to achieve compliance
  • 115) Explaining the obligations of managers in terms of communication and training
  • 116) Developing and maintaining own knowledge of laws/policies and their interpretation and application in housing development projects
  • 117) Identifying opportunities for greater community involvement and participation
  • 118) Liaising and coordinating with key stakeholders for housing development project
  • 119) Analysing and presenting results of consultation in according to organisational policies and procedures
  • 120) Actioning planned maintenance programmes through technical specialists that ensures that all assets and investments are maintained to operational efficiency
  • 121) Providing preventative maintenance of assets
  • 122) Controlling the use of asset and investment resources
  • 123) Explaining property as an investment asset class
  • 124) Interpreting the risk and return of property as an investment
  • 125) Assessing the impact of the various drivers on return of property investments
  • 126) Demonstrating knowledge and understanding of how property is valued for investment purposes
  • 127) Establish requirements and plan the agreement
  • 128) Organising resources and support processes
  • 129) Reviewing the management agreement
  • 130) Determine space use requirements
  • 131) Review space use
  • 132) Record and report results
  • 133) Determine tenancy mix requirements
  • 134) Develop tenancy mix strategy
  • 135) Implement tenancy mix strategy
  • 136) Review tenancy mix strategy


Credit Hours

Credit Requirements

Candidates must complete all the required Modules

Module 1 - Customer Service

Unit 1 - Interpret a variety of literary texts (5 Credits)

Unit 2 - Interpret and use information from texts (5 Credits)

Unit 3 - Provide Customer Service (8 Credits)

Unit 4 - Monitor customer satisfaction (3 Credits)

Unit 5 - Apply the principles of customer care in client interactions (5 Credits)

Unit 6 - Demonstrate knowledge of and apply the Real Estate Code of Conduct and ethics (6 Credits)

Unit 7 - Read/view, analyse and respond to a variety of texts (5 Credits)

Module 2 - Public Relations

Unit 1 - Plan a public relations programme (12 Credits)

Unit 2 - Arrange a Public Relations / Communication event (5 Credits)

Unit 3 - Accommodate audience and context needs in oral/signed communication (5 Credits)

Unit 4 - Write/present/sign texts for a range of communicative contexts (5 Credits)

Unit 5 - Engage in sustained oral/signed communication and evaluate spoken/signed texts (5 Credits)

Unit 6 - Use the writing process to compose texts required in the business environment (5 Credits)

Unit 7 - Write/present/sign for a wide range of contexts (5 Credits)

Module 3 . Business Relations

Unit 1 - Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems (6 Credits)

Unit 2 - Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts (4 Credits)

Unit 3 - Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues (6 Credits)

Unit 4 - Assess legal contracts for business (8 Credits)

Unit 5 - Ensure implementation of workplace policy and procedures for sustainability (5 Credits)

Unit 6 - Recruit and select candidates to fill defined positions (10 Credits)

Unit 7 - Implement sales and marketing strategies (5 Credits)

Module 4 . Project Management in Property

Unit 1 - Implement project plans (5 Credits)

Unit 2 - Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget (6 Credits)

Unit 3 - Manage a consultant property project team (4 Credits)

Unit 4 - Research the viability of new venture ideas/opportunities (5 Credits)

Unit 5 - Consult with interested parties to promote community participation on housing development projects (10 Credits)

Unit 6 - Demonstrate knowledge and application of the nature of risk and the risk management process (4 Credits)

Unit 7 - Demonstrate knowledge and application of the OHS Act, 85 of 1993 (OHSA) and the responsibilities of management in terms of the Act (4 Credits)

Module 5 . Property and Tenants

Unit 1 - Coordinate fit-out of premises for user occupation (5 Credits)

Unit 2 - Develop a tenancy mix strategy (5 Credits)

Unit 3 - Develop strategy for managing community management agreements (4 Credits)

Unit 4 - Implement and manage customer specific workplace requirements (6 Credits)

Unit 5 - Apply technical knowledge and insight into property as an investment (3 Credits)

Unit 6 - Maintain and control the use of asset and investment resources (6 Credits)

Total Learning Hours: 80

Total Credits: 190


Potential Career Options

The Job Opportunities are available in principle sectors of property and facilities.

The aim of this MBA is therefore to provide learners already operating in Commercial Property management or who want to practice within this field with a broad understanding of the knowledge base on which their practice should be founded.

1) Candidates completing this MBA will have developed the knowledge and skills required to:

2) Analyse, evaluate and apply the Real Estate Code of Conduct and Ethics.

3) Perform the functions related to general business in the Commercial Property Industry.

4) Perform the specific functions related to an area of specialisation within the Commercial Property Industry.

Rural Property Broker/Consultant, Property Developer, Business Broker, Property Finance Consultant, Property Consultant, Property Researcher, Asset Manager, Sales and Leasing Negotiator, Portfolio Manager, Property Manager, Valuer (real property and plan/machinery).

Exam Information

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

1) CPFM-001

1) CPFM-001 exam comprises of 100 questions out of which the candidate needs to score 75% (75 out of 100 correct) to pass.

1) The total duration of CPFM-001 exam is 2 hours (120 Minutes)

No external sources of information may be accessed during the exam via ProctorU.

1) If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.

2) The exam can be taken any number of times.

1) You will get credits only if you pass the exams.

2) Exams can be taken separately (one at a time) and in any sequence to earn a MBA.

3) You may retake any examination as often as necessary

Registration Link

S.no Details Course Access Price($) Access Link
1 MBA in Property and Facilities Management (E-Course + Exam Voucher(s)) One (1) Year 2100 USD