MBA in Wholesale and Retail Operations

Program Overview
Program Learning Outcome
Credit Hours
Career Options
Exam Information
Registration

Program Overview

MBA in Wholesale and Retail Operations

Overview of Master of Business Administration in Wholesale and Retail Operations

The MBA in Wholesale and Retail Operations qualification consists of at least 120 credits. This programme is going to be an exciting experience for you since it looks at the world of Wholesale and Retail Operations from a practical viewpoint.

The Student Guidelines and the rest of this book are structured as follows; Each chapter represents a Unit Standard and therefore each has a title that corresponds with a specific Unit Standard, a set of objectives (which corresponds with the Specific Outcomes and Assessment Criteria of that Unit Standard) and a list of the Resource Material that would be of assistance to you to achieve competency.

These guidelines and information will therefore not only assist you to start your own business but will be the guiding principles by which you could attain the MBA in Wholesale and Retail Operations.

It makes absolute sense to obtain the qualification since it will also help you should you ever need to find a job again. Businessmen are known to have to find employment during times of hardship but even subsequent to that, most still return to their own enterprises after a while. It will serve as the second in the Wholesale and Retail Operations learning pathway and provide a basis for further learning. While the qualifying learners will experience personal growth and development, workplace succession planning will be more readily achieved.

The operational process includes; ordering stock, receiving, dispatching, stock control, cash control, sales and marketing and displaying, responsible credit promotion, perishable foods preparation, sales and display and the running of an informal small business. This qualification will serve to provide the Wholesale and Retail sector with personnel that can perform the operation functions to industry standards, optimise productivity and improve service levels. The qualifying learner will undergo personal development that will contribute to social and economic development.

The learner assessed as competent against this qualification will be able to:

1) Ensure a positive customer experience in a W and R business unit.

2) Explain how employees can influence the objectives of a W and R business unit.

MBA Degree Requirement

Applicants must have a recognized Bachelor degree in any discipline from an accredited college or university; Postgraduate Diploma or a recognized Graduate Certificate; or a recognized Diploma and 2 years work experience.

Delivery Mode

E-Learning - Self Paced

Program Learning Outcome

What is the Learning Outcome of the MBA in Wholesale and Retail Operations E-Course?

1) Convert numbers between the decimal number system and binary number system
2) Work with numbers in different ways to express size/magnitude.
3) Demonstrate the effect of error in calculations.
4) Pose questions, collect and organise data.
5) Represent and interpret data using various techniques to investigate real life and work problems.
6) Use random events to explore and apply probability concepts in simple life and work related situations.
7) Measure, estimate, and calculate physical quantities in practical situations relevant to the adult in life or the workplace
8) Explore describe and represent, interpret and justify geometrical relationships and conjectures to solve problems in two and three dimensional geometrical situations
9) Use mathematics to plan and control personal and/or household budgets and income and expenditure.
10) Use simple and compound interest to make sense of and define a variety of situations including investments, stokvels, inflation, appreciation and depreciation.
11) Investigate various aspects of financial transactions including costs, prices, revenue, cost price, selling price, loss and profit.
12) Interact successfully in oral/signed communication
13) Use strategies that capture and retain the interest of an audience
14) Identify and respond to manipulative use of language
15) Access and use suitable learning resources
14) Use learning strategies
16) Manage occupational learning programme materials
17) Conduct basic research, analyse and present findings
18) Function in a team
19) Reflect on how characteristics of the workplace and occupational context affect earning
20) Use a range of reading and viewing strategies to understand the literal meaning of specific texts
21) Use strategies for extracting implicit messages in texts
22) Respond to selected texts in a manner appropriate to the context
23) Explore and explain how language structures and features may influence a reader/viewer
24) Write/sign for a specified audience and purpose
25) Use language structures and features to produce coherent and cohesive texts for a wide range of contexts
26) Draft own writing/signing and edit to improve clarity and correctness
27) Identifying products and ranges in the store.
28) Identifying product features.
29) Explaining the benefits of product features.
30) Explaining post-purchase product care.
31) Explaining customer behaviour.
32) Creating positive customer perceptions.
33) Interact with customers.
34) Resolving customer complaints.
35) Establishing the customer's need.
36) Offering products to customer.
37) Overcoming customer objections.
38) Closing the sale.
39) Able to build, ticket and maintain promotional displays throughout the promotional period, subject to stock availability, in order to promote sales and the image of the organisation.
40) Identifying hazards
41) Evaluating hazards
42) Controlling hazards
43) Explaining and using relevant legislation and regulations
44) Gathering and organising occupational health, safety and environmental information from the workplace
45) Carrying out occupational health and safety training
46) Implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being dispatched.
47) Explaining the relationship between the bottom line of a business and the factors that will impact on it.
48) Explaining how net profit is arrived at on a W&R financial report.
49) Identifying how the cash and stock functions of the business impact on each other.
50) Explaining how own job can impact on the bottom line of a business.
51) Explaining how to maintain a safe and secure work area.
52) Responding to an emergency situation.
53) Explaining how to deal with theft in a wholesale and retail outlet.

Credit Hours

Credit Requirements

Module 1 - Business Mathematics

Unit 1 - Use mathematics to investigate and monitor the financial aspects of personal, business and national issues (5 Credits)

Unit 2 - Investigate life and work related problems using data and probabilities (5 Credits)

Unit 3 - Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations (2 Credits)

Unit 4 - Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts (4 Credits)

Module 2 - Business Calculations

Unit 1 - Accommodate audience and context needs in oral/signed communication (5 Credits)

Unit 2 - Interpret and use information from texts (5 Credits)

Unit 3 - Use language and communication in occupational learning programmes (5 Credits)

Unit 4 - Write/present/sign texts for a range of communicative contexts (5 Credits)

Module 3 - Customer relations in Wholesale and Retail

Unit 1 - Define the core concepts of the wholesale and retail environment (10 Credits)

Unit 2 - Build customer relations in an operational unit (10 Credits)

Unit 3 - Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment(8 Credits)

Unit 4 - Sell products to customers in a wholesale and retail outlet (12 Credits)

Unit 5 - Implement promotional instructions (6 Credits)

Module 4 - Health, Safety and Security in Wholesale and Retail

Unit 1 - Apply theft, fraud and safety controls in a Wholesale and Retail outlet (8 Credits)

Unit 2 - Explain the factors that impact on the bottom line of a Wholesale and Retail unit (10 Credits)

Unit 3 - Apply occupational health, safety and environmental principles (10 Credits)

Unit 4 - Dispatch stock (10 Credits)

Total Learning Hours: 80

Total Credits: 50

Potential Career Options

The scarce and critical skills list compiled internationally includes many of the competencies in this qualification. The occupations associated with these competencies are listed as:

1) Sellers: Sales Persons and Assistants, Representatives.

2) Cashiers.

3) General and Finance Administrators.

4) Trade Union Officials.

5) Merchandisers.

6) Checkout Operators and Office Cash Clerks.

7) Wholesale Managers

8) Supply Chain Managers

Exam Information

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

CWRM-001

1) CWRM-001 exam comprises of 70 questions out of which the candidate needs to score 70% (49 out of 70 correct) to pass.

1) The total duration of CWRM-001 exam is 1 hour (60 Minutes)

No external sources of information may be accessed during the exam via ProctorU.

1) If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.

2) The exam can be taken any number of times.

1) You will get credits only if you pass the exams.

2) Exams can be taken separately (one at a time) and in any sequence to earn a MBA.

3) You may retake any examination as often as necessary.

Registration Link

S.no	Details	Course Access	Price($)	Access Link
1	MBA in Wholesale and Retail Operations (E-Course + Exam Voucher(s))	One (1) Year	1800 USD

MBA in Wholesale and Retail Operations

Program Overview