Business Process Manager (BPM)

Certification Overview

Business Process Manager (BPM)

Exam Code: BPM-001

Business process management (BPM)® is a systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment. A business process is an activity or set of activities that will accomplish a specific organizational goal.

Business Process Manager (BPM)® Certification helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

The e-course will introduce participants to business process management. Participants will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

E-Course Duration: 20 to 25 Hours

Exam Information

The exam comprises of 50 Multiple Choice Questions out of which the candidate needs to score 70% (35 out of 50) to pass the exam.

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

The total duration of the exam is 1 hour (60 Minutes).

No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:

  • Identification Proof
  • If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.
  • The exam can be taken any number of times.

The Business Process Manager (BPM)® Certificate is valid for life.

Business Process Manager (BPM)® is a Registered Trademark of GAQM.

Successfully passing the BPM exam will also earn candidates a total of 15 Learning Hours and 3 Credits towards MBA in Business Management (Master’s Degree) offered by Charisma University.

Note: The Business Process Manager (BPM)® Certification requires a mandatory E-Course completion requirement. Once the candidate completes the E-Course, they will receive a GAQM Learner ID. 

Course Outline

Module 1 - The Fundamentals of Business Process Management

  • What is Business Analysis?
  • What is Enterprise Content Management?
  • Enterprise Content Management Model
  • What is Business Process Re-Engineering?
  • Business Process Re-Engineering Model

Module 2 - Defining Business Process Management

  • What is Business Process Management?
  • Brief History of Business Process Management
  • What are the Benefits of Business Process Management?
  • Reflecting on Processes

Module 3 - The Business Process Life Cycle

  • The Vision Phase
  • The Design Phase
  • The Modeling Phase
  • The Execution Phase
  • The Monitoring Phase
  • The Optimizing Phase

Module 4 - Business Process Engineering

  • Business Process Engineering
  • Change Management
  • Summary

Module 5 - Information Systems and Goals

  • System and Subsystems
  • The Information Systems
  • Elements of Information Systems
  • Systems Analysis
  • Definitions and Goals
  • Define Logical Specifications and Design
  • Select the best Alternative Physical System

Module 6 - Systems Design

  • Introduction
  • Intermediate Steps
  • Systems Design

Module 7 - Systems Implementation

  • Introduction
  • Intermediate Steps
  • Testing and Obtaining Approvals
  • Systems Implementation - Summary

Module 8 - Systems Operation

  • Post Implementation Review
  • System Maintenance
  • Systems Operations

Target Audience

  • Technology consultants
  • System administrators
  • Process Onwers
  • Process Designers
  • Business Leaders
  • Senior Executives
  • Team Leaders
  • Business Analysts Onwers
  • Decision Makers
  • Middle- and Senior-level Line-of-business managers
  • Those who are new to BPM or have only had a limited exposure

Registration Process for E-Course and Exam

Premium Package
(E-Course Version)

  • Self Explanatory
  • Valid for 40 days
  • The Package also includes E-Voucher/Access Key for Certification Exam
  • The E-Voucher/Access Key can be used via ProctorU Globally.
  • Hard Copy Certificate will be shipped to your mailing address within six to eight working weeks and a Digital Badge will be sent to your email if you qualify in the exam.
  • Course Duration: 40 Days
  • Price: 180 USD


  • Self Explanatory
  • E-Course is Valid for 20 days
  • This Package doesn't includes E-Voucher for Certification Exam.
  • Candidate has to purchase the E-Voucher separately to take the Certification Exam.
  • Course Duration: 20 Days
  • Price: 85 USD


  • Validity: 240 Days
  • Price: 128 USD
  • Please Read Carefully:

    1) Please Purchase the Third Voucher from our E-Voucher Store to Schedule the exam via ProctorU.

    2) One Voucher can be used by one person, one time, for one exam discount/fee only.

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Exam Registration

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