Exam Retake Policy

  • The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
  • If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.
  • If a candidate fails a non-proctored exam (i.e., non-ISO exam), the same voucher code can be used for a second attempt.
  • If a candidate fails an ISO exam, they must apply a new voucher code issued for the second attempt and schedule the exam via ProctorU.
  • The retake voucher code for an ISO Exam can only be redeemed for the exact same exam that was administered in the first failed attempt. You cannot take a different exam with a retake voucher code
  • All original vouchers (ISO or Non ISO exams) must be used prior to their expiration dates, without exception.
  • For additional information regarding this policy and requests for accommodations, please contact us at support@gaqm.org