Frequently Asked Questions (FAQ's)

ProctorU is a GAQM's Global Test Delivery Provider for providing Online Proctoring Services for ISO Certification Exams offered via GAQM, ProctorU Online Proctoring service provides a credible, secure and convenient testing option for Test Takers. With ProctorU you can book your exam and take it at any time and place convenient to you. Do you prefer your kitchen table, home desk or your office work space? Day time or at night? It is up to you!

Online Proctoring - Observing test takers online using webcams.

Effective January 1, 2025, ISO certification exams will continue to be delivered via ProctorU (proctored) as usual. All other certification exams will transition to an online, open-book mode. Additionally, candidates will receive a voucher code valid for two attempts instead of one. This applies to ISO certification exams (proctored via ProctorU) as well as all other exams (delivered in a non-proctored, open-book mode). 

1. Environment: the place from where you will take the exam should be empty, silent and well lit.
2. Behavior: your eyes should be focused on your computer screen at all times.
3. Hardware: the configuration should be set solely to enable you to take the exam.

ProctorU recommends that all candidates create their account at least 2 days prior to scheduling their testing appointment. For additional information on the registration/scheduling process, please visit: ProctorU

You need to purchase an exam voucher code or a premium package, which includes both the E-Course and the Exam Voucher Code. The Exam Voucher provides two attempts. The exam fee depends on the exam you choose.

ProctorU Exam Vouchers/Access Key can be purchased through the GAQM Voucher Store.

Yes. Because GAQM sets the testing requirements for its exams, the requirements at ProctorU will continue to be the same.

All records and testing history are the property of GAQM, and this information will remain with GAQM. Likewise, all new records created through ProctorU testing will be forwarded to GAQM for processing and storage.

Retakes are not allowed after the successful completion of a test. A test result found to be in violation of the retake policy will not be processed, which will result in no credit awarded for the test taken.

GAQM certification tests adhere to the industry standard for high-stakes certification tests, which includes the protection of all test content. As a certifying body, we go to great lengths to protect the integrity of the items in our item pool. GAQM does not provide exam items in any other format than a proctored environment.

Once you purchase the Premium Package or an Exam Voucher code, the Exam Voucher and Exam Link will be assigned to your login profile. The Exam Voucher includes two (2) attempts. The exam can be taken at your convenience, from anywhere and at any time.

GAQM certification exams can also be taken at GAQM Authorized Training and Test Centers worldwide, including both Proctored (for ISO exams) and Non-Proctored exams.

The exam fee can be paid directly to the Test Center, or candidates can redeem their voucher if they have purchased it through the GAQM website.