What is ITIL®?
With more than 1,500,000 certified professionals worldwide, ITIL® (IT Infrastructure Library®) is the most widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering and supporting IT services to businesses and can be applied to nearly all organizations. ITIL® is fully compatible with ISO/IEC 20000, the first International Service Management Standard for organizational certification and compliance.
Developed by the Cabinet Office, ITIL® (IT Infrastructure Library®) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 1,500,000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.
ITIL® enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.
ITIL® is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organizations worldwide.
ITIL® Qualification Scheme
Suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
Addressed to those who require a deeper understanding of the ITIL® Service Management
Practice and how it may be implemented to enhance the quality of IT service management within an organization. Service Lifecycle and Service Capability modules are available.
ITIL® Managing Across the Lifecycle (MALC)
A capstone level, aimed at individuals who wish to achieve the ITIL® Expert level.
Designed for professionals who wish to demonstrate a superior level of knowledge of the ITIL® Scheme. The ITIL® MALC is a prerequisite.
ITIL® Benefits for the organization:
- Aligns IT with business needs making the former an asset to the business
- Increases cost effectiveness and productivity, through a methodical and consistent service delivery
- Improves customer service delivery through measurable and clearly defined processes
- Improves ROI of IT services through the use of proven best practice processes
- Offers greater visibility of IT costs and IT assets
- Reduces cost of recruitment and training - hiring ITIL® qualified people is easier
ITIL® Foundation Certification & ITIL Foundation Exam
ITIL® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
The ITIL® Foundation Certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.
Upon successful completion of the education and examination components related to ITIL® Foundation certification, including the ITIL® Foundation exam, candidates gain knowledge and understanding in the following areas:
- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
GAQM Online course access. Any time and Anywhere
Our On-Demand ITIL® courses will comprehensively prepare students on their way to becoming ITIL® Experts. Self-paced access to these interactive ITIL® courses provide the in-depth training you need to succeed.
Features of our E-Learning Program
- Access to online courses without limitation, from any computer in HD Quality
- Trains students to pass their ITIL® Intermediate exam
- Fully accredited ITIL® courses that include ITIL® credits
- Includes Latest Sample Papers
ITIL® Intermediate level has a modular structure with each module holding a different focus. ITIL® Intermediate candidates can take as few or as many ITIL® Intermediate certifications as they require to suit their ITIL® intermediate exams and certification needs.
For a broad management focus of ITIL® practice areas, the Service Lifecycle modules will be of interest to you:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
For a more intense, specialized, process-level knowledge in one or more processes, with focus on the day-to-day execution of ITIL® practices, the Service Capability modules will be of interest to you:
- Service Offerings and Agreements
- Release, Control and Validation
- Operational Support and Analysis
- Planning, Protection and Optimization
Some individuals may wish to concentrate on one stream of modules, however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed, technical perspective.
Managing Across the Lifecycle Qualification
The ITIL® Managing Across the Lifecycle Qualification completes the Intermediate stream. This particular module is aimed at those candidates interested in achieving ITIL® Expert Level, for which this module is a key requirement.
ITIL® Expert Certification
ITIL® Expert is achieved by accumulating 22 credits through the first two levels of the Scheme, including MALC. The ITIL Expert level is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL® through their ITIL® Certification.
Candidates who achieve ITIL® Expert level will also satisfy the pre-requisite entry criteria for the ITIL® Master Level; the highest level of certification within the ITIL® scheme.
ITIL® is a registered trade mark of AXELOS Limited.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited.
PRINCE2® is a registered trade mark of AXELOS Limited.
The Swirl logo™ is a trademark of AXELOS Limited.
Axelos® is a registered trade mark of AXELOS Limited