Certified Problem and Change Manager (CPCM)

Certification Overview

Certified Problem and Change Manager (CPCM)

Exam Code: CPCM-001

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we've probably all looked at a solution to something and said, .I could have thought of that.. The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That's what the CPCM® is all about.

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people.s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

Our E-Course, will teach you how to manage and cope with change and how to help those around you too.

There is a huge demand in the market for Problem and Change Managers, an individual who has relevant skills in managing problems and change can take this exam.

E-Course Duration: 10 to 15 Hours

e-Competence Framework (e-CF)

The mapping of this certificate against the e-Competence Framework. To know more on e-Competence Framework (e-CF) visit, ECF


Exam Information

The exam comprises of 40 Multiple Choice Questions, 70% (28 out of 40 correct) in order to pass the Certified Problem and Change Manager (CPCM)® exam.

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

The total duration of the exam is 1 hour (60 Minutes).

No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:

  • Identification Proof
  • If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.
  • The exam can be taken any number of times.

The Certified Problem and Change Manager (CPCM)® Certificate is valid for life.

CPCM® is a Registered Trademark of GAQM.

Successfully passing the CPCM® exam will also earn candidates a total of 20 Credits towards MBA in Business Management (Master’s Degree) offered by Charisma University.

Note: The Certified Problem and Change Manager (CPCM)® Certification has no pre-requisites (Completion of an E-Course is not mandatory from GAQMBok portal), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

Course Outline

Module 1 – Problem Management

  • Problem-solving definitions
  • Making decisions
  • Problem solving model and toolkit
  • Getting into It
  • SWOT Analysis
  • Making good group decisions
  • Analyzing and selecting solutions
  • Planning and organizing
  • Hands-on case studies and exercises

Module 2 – Change Management

  • What is change?
  • The change cycle
  • The human reaction to change
  • The pace of change
  • The four room apartment
  • Dealing with resistance
  • Adapting to change
  • Strategies for dealing with anger
  • Managing stress

Module 3 – Secrets of Change Management

  • What is change?
  • The Bridges change model
  • The Conner change model
  • The Janssen change model
  • Six reactions to change
  • Identifying the need for change
  • Identifying the cost and benefit
  • Setting the vision and goal
  • Responding to change
  • Creating and implementing a strategy
  • Planning for change
  • Communication skills
  • Empowering employees
  • Building resiliency
  • Acknowledging reactions
  • Dealing with emotions
  • Managing negative stress
  • Exploring your options
  • Examining the reality

Target Audience

  • Problem or Change Managers
  • Aspiring Problem or Change managers already working in education and seeking career progression
  • Aspiring Problem or Change managers working in the private sector looking for a change of career direction

Registration Process for E-Course and Exam

Premium Package
(E-Course Version)

  • Self Explanatory
  • Valid for 40 days
  • The Package also includes E-Voucher/Access Key for Certification Exam
  • The E-Voucher/Access Key can be used via ProctorU Globally.
  • Hard Copy Certificate will be shipped to your mailing address and a Digital Badge will be sent to your email if you qualify in the exam.
  • Course Duration: 40 Days
  • Price: 213 USD

Standard
Package

  • Self Explanatory
  • E-Course is Valid for 20 days
  • This Package doesn't includes E-Voucher for Certification Exam.
  • Candidate has to purchase the E-Voucher separately to take the Certification Exam.
  • Course Duration: 20 Days
  • Price: 75 USD

Exam
Voucher

  • Validity: 240 Days
  • Price: 128 USD
  • Please Read Carefully:

    1) Please Purchase the Third Voucher from our E-Voucher Store to Schedule the exam via ProctorU.

    2) One Voucher can be used by one person, one time, for one exam discount/fee only.

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Exam Registration

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