Based on typical operational and tactical roles in organizations seeking ISO/IEC 20000 certification, you will acquire detailed implementation-oriented knowledge of the standard. Real life examples will familiarise you with the daily requirements to be fulfilled by the various roles and enable you to satisfy these requirements by preparing process descriptions and the required documentation and by applying tools which proved their worth in practice.
IT Service Management (ITSM) is defined as a process-based practice intended to align the delivery of information technology (IT) services with needs of the business, which emphasizes benefits to customers. While the process at its core concerns technology, this focus on the client is key.
e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework. To know more on e-Competence Framework (e-CF) visit, ECF
The Exam contains 40 Multiple Choice Questions and you must correctly answer 28 (28 out of 40 correct) to pass the exam.
Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.
The total duration of the exam is 1 hour (60 Minutes).
No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:
If a Candidate does not pass the exam in the first (1st) attempt, the candidate must wait for a period of at least seven (7) calendar days from the date of their attempt to retake the exam for second (2nd) time or any subsequent time. The exam can be taken any number of times.
IT Service Management (ITSM) - ISO / IEC 20000 Foundation Certificate is valid for life.
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The ISO / IEC 20000 Foundation (ITSM) Certification has no pre-requisites.
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