Certified Quality Manager (CQM)

Certification Overview

Certified Quality Manager (CQM)

Exam Code: CQM-001

The CQM Certification leads and champions process improvement initiatives—that can have regional or global focus—in various service and industrial settings. CQM / COEM facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

Certified Quality Managers should obtain certification to develop their professional skills. The Certified Quality Manager should manage projects supporting strategic objectives and motivate human resource in the support of organizational goals. The CQM Certification should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

Exam Information

The exam comprises of 40 Multiple Choice Questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass the exam.

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

The total duration of the exam is 1 hour (60 Minutes).

No external sources of information may be accessed during the exam via ProctorU. Further details of the materials permitted are provided:

  • Identification Proof
  • If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.
  • The exam can be taken any number of times.

The CQM™ Certificate is valid for life.

CQM™ is a trademark of GAQM.


Note: CQM™ Certification has no pre-requisites.

Course Outline

Module Information - 1

  • Quality and Global Competitiveness
  • Quality Management, Ethics, and Corporate Social Responsibility
  • Quality Culture: Changing Hearts, Minds, and Attitudes
  • Strategic Management: Planning and Execution for Competitive Advantage
  • Partnering and Strategic Alliances
  • Customer Satisfaction, Retention, and Loyalty
  • Employee Empowerment

Module Information - 2

  • Leadership and Change
  • Team Building and Teamwork
  • Effective Communication
  • Education and Training
  • Overcoming Politics and Negativity
  • Conflict in the Workplace
  • ISO 9000 and Total Quality: The Relationship
  • Overview of Total Quality Tools

Module Information - 3

  • Problem Solving and Decision Making
  • Quality Function Deployment
  • Optimizing and Controlling Processes through Statistical Process Control
  • Continual Improvement Methods with Six Sigma, Lean and Lean Six Sigma
  • Benchmarking
  • Just-in-Time/Lean Manufacturing (JIT/Lean)
  • Implementing Total Quality Management

Target Audience

Quality managers or individuals looking to achieve their Certification in Certified Quality Manager. Quality personnel who are preparing for the exam or want to further their professional development along with Quality Auditors, Engineers, and Managers who are interested in a refresher course should attend.

Registration Process for E-Course and Exam

Premium Package
(E-Book Version)

  • E-Book Included
  • The Package also includes E-Voucher/Access Key for Certification Exam
  • The E-Voucher/Access Key can be used via ProctorU Globally.
  • Includes E-certificate and Digital Badge if you qualify in the exam.
  • Course Duration: 40 Days
  • Price: 180 USD


  • Validity: 180 Days
  • Price: 170 USD
  • Please Read Carefully:

    1) Please Purchase the Second Voucher from our E-Voucher Store to Schedule the exam via ProctorU.

    2) One Voucher can be used by one person, one time, for one exam discount/fee only.

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Exam Registration

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