Certified Software Quality Manager (CSQM)

Certification Overview

Certified Software Quality Manager (CSQM)

Exam Code: CSQM-001

Software Quality is a very broad concept. To achieve software quality, one must focus on the quality of the software product as well as the quality of the different processes used to produce the software product. In order to achieve this goal, a person in charge of improving quality in a software organization has certain responsibilities and objectives. The CSQM® Certification provides the knowledge to help a Software Quality Manager carry out these responsibilities and achieve his or her objectives.

  • Evaluating, developing, and monitoring
  • Evaluating and selecting tools
  • Management tasks pertaining to Software Quality
  • Software Quality Assurance at Managerial Level
  • Assessing the organization’s capability
  • Facilitating process improvement issues between groups or projects

Quality is the buzzword in today‘s highly competitive software market. Quality is a key measure of project success. It is what a customer remembers in the long run. High-quality products result in customer satisfaction‚ while poor quality results in customer dissatisfaction.

  • Assessing the impact of one process improvement effort on another process or another part of the process
  • Acting as a consultant to projects having special problems or requirements

The Certified Software Quality Manager (CSQM)® Certification establishes a worldwide standard for the assessment of the capabilities and competencies of software quality assurance professionals that are working at, or soon will work at the software quality assurance management level.

Acquiring the designation of Certified Software Quality Manager (CSQM)® indicates a level of professional competence in both the principles and practices of software quality assurance, demonstrating the skills and capabilities necessary to manage the software quality assurance function. CSQM® certification provides IT upper management a necessary tool to predict the likelihood of success of individuals applying for management level positions. The CSQM® certification provides the IT professional with an objective assessment of their management skills.

E-Course Duration: 20 to 25 Hours

Exam Information

The exam comprises of 100 Multiple Choice Questions out of which the candidate needs to score a percentage of 70% (70 out of 100 correct) to pass the exam.

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

The total duration of the exam is 1 hour 30 Minutes (90 Minutes).

No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:

  • Identification Proof

  • If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.
  • The exam can be taken any number of times.

The Certified Software Quality Manager (CSQM)® Certificate is valid for life.

CSQM® is a Registered Trademark of GAQM.


Note: The Certified Software Quality Manager (CSQM)® Certification has a pre-requisite (Completion of an E-Course is mandatory from GAQMBok portal) as maximum number of questions are drawn from the E-Course in the actual exam.

Course Outline

Module 1 – Managing Software Quality

  • 1.1 Quick Overview on Testing
  • 1.1 Software Quality Definition
  • 1.2 SQA and Testing Defined and Distinguished
  • 1.3 The difference between QA and QC
  • 1.4 The software quality assurance
  • 1.5 Role of software quality manager

Module 2 – Skillset of Software Quality Manager

  • 2.1 Managing Software Quality
  • 2.2 Requirement Management and Engineering
  • 2.3 Change Control and Release Management
  • 2.4 Assuring Quality during Development
  • 2.5 Best Practices in Software Testing

Module 3 – Best Practices

  • 3.1 Best Practices in Software Inspections and Reviews
  • 3.2 Defect Tracking and Reporting
  • 3.3 Defect Prevention
  • 3.4 Process Improvement Models
  • 3.5 Lean Software Process

Module 4 – Software Quality Assurance

  • 4.1 Stakeholder Identification
  • 4.2 Developing SQA Plan
  • 4.3 Establishing Budget
  • 4.4 Establishing Mission Objectives
  • 4.5 Selling SQA to Management
  • 4.6 Demonstrating ROI for SQA efforts
  • 4.7 Base lining current software quality lines
  • 4.8 Defining Standards and Methodologies
  • 4.9 Instituting Metrics and Measurements
  • 4.10 Deploying Processes
  • 4.11 Evaluating Methodologies and Automated Tools
  • 4.12 Implementing Defect Studies

Module 5 – Defect Management

  • 5.1 Verification and Validation Method
  • 5.2 Activities of User Acceptance Testing
  • 5.3 Inspections and other forms of peer reviews
  • 5.4 Forms of Inspections and Reviews
  • 5.5 Effective and practical inspections practices
  • 5.6 Code Analysis
  • 5.7 Independent Verification and Validation

Module 6 – Configuration Management

  • 6.1 Principles and activities of software quality management
  • 6.2 Identifying configuration management
  • 6.3 Establishes baselines
  • 6.4 Controlling change
  • 6.5 Lean Software Process
  • 6.6 Establishing and maintaining repositories
  • 6.7 Assuring the integrity of software work products

Module 7 – Risk Analysis

  • 7.1 Risk Analysis and Methodologies
  • 7.2 Risk Identification and Classification
  • 7.3 Establishes baselines
  • 7.4 Risk Prioritization and ranking
  • 7.5 Calculating costs and probability
  • 7.6 Risk reporting
  • 7.7 Monitoring and controlling risks
  • 7.8 Contingency planning and mitigation

Module 8 – Requirement Engineering and Management

  • 8.1 Defining and Validating Requirements
  • 8.2 Quality Vs Functional Requirements
  • 8.3 Different Types of Quality Requirements
  • 8.4 Managing and Maintaining Requirements
  • 8.5 Building a Requirement-Management Process
  • 8.6 Requirement Traceability
  • 8.7 Requirement Change Control

Target Audience

Developers, Testers, System Analyst, Quality Assurors, EPG Members.

Registration Process for E-Course and Exam

Premium Package
(E-Course Version)

  • Self Explanatory
  • Valid for 40 days
  • The Package also includes E-Voucher/Access Key for Certification Exam
  • The E-Voucher/Access Key can be used via ProctorU Globally.
  • Includes E-certificate and Digital Badge if you qualify in the exam.
  • Course Duration: 40 Days
  • Price: 230 USD


  • Validity: 240 Days
  • Price: 170 USD
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