Certified Wholesale & Retail Manager (CWRM)

Certification Overview

Certified Wholesale & Retail Manager (CWRM)

Exam Code: CWRM-001

It makes absolute sense to obtain the qualification since it will also help you should you ever need to find a job again. Businessmen are known to have to find employment during times of hardship but even subsequent to that, most still return to their own enterprises after a while. It will serve as the second in the Wholesale and Retail Operations learning pathway and provide a basis for further learning. While the qualifying learners will experience personal growth and development, workplace succession planning will be more readily achieved.

Wholesale and Retail Operations, addresses skills and competencies for career-level employment and positions. The qualifying learner will to access opportunities for further development and training in the specialised areas of Wholesale and Retail such as Operations, Administration and Supply Chain, Merchandising, Stock control and Visual display merchandising. This qualification has been developed to allow people within the industry to advance in an area of specialisation or to move into other areas of specialisation in the sector.

The Wholesale and Retail environment buys and sells a wide range of products and stock form manufacturers to the end user / consumer. Throughout this process a number of people perform a variety of functions. These functions can vary according to the size and type of organisation.

E-Course Duration: 30 to 35 Hours

Exam Information

The exam comprises of 70 Multiple Choice Questions out of which the candidate needs to score 80% (56 out of 70 correct) to pass the exam.

The total duration of the exam is 1 hour (60 Minutes).

  • The exam is conducted in a non-proctored mode and can be taken anytime and anywhere within an eight-month validity period.
  • Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.
  • The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
  • Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.

The Certified Wholesale & Retail Manager (CWRM)® is valid for life.

CWRM® is a Registered Trademark of GAQM.

The Certified Wholesale & Retail Manager (CWRM)® Certification has no pre-requisites (Completion of an E-Course is not mandatory from GAQMBok portal), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

Course Outline

Module 1 - Wholesale and Retail Operations

  • Segment the wholesale and retail sector
  • Identify the store's target market
  • Explain the flow of stock and sales through a wholesale/retail operation
  • The wholesale & retail business environment
  • The concept of shrinkage and losses within a Wholesale and Retail environment
  • Identify products and ranges within your store
  • Identify product features and their benefits
  • Post-purchase product care
  • Explain customer behaviour
  • Create positive customer perceptions
  • Interact with customers
  • Resolve customer complaints
  • Establish the customer's need
  • Offer products to customers
  • Overcome customer objections
  • Close the sale
  • Describe organisational promotional strategy
  • Build, ticket and dismantle promotional displays
  • Maintain promotional displays

Module 2 - Business Communication

  • Interact successfully with audience in oral communication
  • Use strategies that capture and retain the interest of an audience
  • Identify and respond to manipulative use of language
  • Access and use suitable learning resources
  • Use learning strategies
  • Manage occupational learning materials
  • Conduct basic research and analyse and present findings
  • Function in a team
  • Reflect on how characteristics of the workplace and occupational context affect learning
  • Use a range of reading and/or viewing strategies to understand the literal meaning of specific texts.
  • Use strategies for extracting implicit messages in texts
  • Respond to selected texts in a manner appropriate to the context
  • Explore and explain how language structures and features may influence a reader/viewer
  • Write/sign for a specified audience and purpose.
  • Use language structures and features to produce coherent and cohesive texts for a wide range of contexts
  • Draft own writing/signing and edit to improve clarity and correctness


Target Audience

  • Sellers: Sales Persons and Assistants, Representatives.
  • Cashiers.
  • eneral and Finance Administrators.
  • Trade Union Officials.
  • Merchandisers.
  • Checkout Operators and Office Cash Clerks.
  • Wholesale Managers
  • Supply Chain Managers

Registration Process for E-Course or E-Book and Exam

Premium Package
(E-Course Version)

  • Self Explanatory
  • Valid for 40 days
  • This package provides a voucher code granting eligibility for two (2) exam attempts.
  • Includes E-certificate and Digital Badge if you qualify in the exam.
  • Course Duration: 40 Days
  • Price: 250 USD

Exam
Voucher

  • Validity: 240 Days
  • Price: 190 USD
  • Please Read Carefully:

    1) The Exam Voucher is valid for two (2) attempts.

    2) You will receive your voucher code within 24 business hours.

    3) Once you receive the voucher code, you can take the exam via the "My Exam(s)" tab in your login profile.