Certified Change Manager - Practitioner (CCMP)

Certification Overview

Certified Change Manager - Practitioner (CCMP)

Exam Code: CCMP-001

Certified Change Manager (CCM)® - Practitioner Certification structures an in depth skill expertise in the field of Change Management, you will gain a greater understanding of how complex a process implementing change within a business is. The certification then continues to discuss a variety of factors that cause organizations to change and reasons that employees resist such changes. By studying these factors, you will gain an insight of the fears that workers encounter when new changes are being introduced. You will develop skills that will help you understand these worries, and your own change management skills. Next, you will learn about the importance of communication and good leadership in the process of change management. You will develop the skills needed to help employees cope through periods of change, and ultimately help them understand the benefits of change. The Certification will be of great interest to professionals working in an industry that is currently experiencing, or will soon be experiencing change. The Certification will also be of interest to small business owners who wish to learn more about ensuring that their businesses can successfully transition through periods of change.

This certification help managers adjust their resources and meet their long-term goals, Training courses in change management focus on designing strategies to cope with business responsibility, such as remaining competitive, sustaining growth and allocating resources appropriately.

You will examine the fears and apprehensions that employees may encounter during periods of change and learn how to develop the skills needed to empathize with them, help them see the positive aspects of change and even become champions of change. Finally, you will study key factors that research suggests helps develop a positive organizational capacity for change. Each factor focuses on a different element of the organization such as: the role of middle management, the creation of a culture of accountability, and the role trust plays in the process. You will study a range of tools and processes that help implement change across an organization, and these will give you the skills necessary to help individuals, teams, and large systems adapt to change.

As a Practitioner you can:

  • Describe the various forms of structure that can exist within an organization;
  • Discuss why organizations change and why employees may resist such change;
  • Develop their own change management skills;
  • Describe the importance of communication in the change management process;
  • Develop skills that help employees cope with change.

This Certification is aimed at change managers and aspiring change managers. It is also relevant to other key staff involved in the design, development and delivery of change programmes, including: change leaders, change ‘agents’, change implementers, change support and operational line managers.

The purpose of the Practitioner certification is to confirm whether you have achieved sufficient understanding of how to apply and tailor Change Management guidance in a given organizational change situation. A successful Practitioner should, with suitable direction be able to start applying the Change Management approaches and techniques to a real change initiative but may not be sufficiently skilled to do this appropriately for all situations. Your individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in your work environment will all be factors that impact what the Practitioner can achieve.

E-Course Duration: 20 to 25 Hours

Pre-requisites: Candidate must achieve the Certified Change Manager - Foundation Level Certification.

e-Competence Framework (e-CF)

The mapping of this certificate against the e-Competence Framework. To know more on e-Competence Framework (e-CF) visit, ECF

Exam Information

The exam comprises of 50 Multiple Choice Questions out of which the candidate needs to score 70% (35 out of 50 correct) to pass the exam.

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

The total duration of the exam is 1 hour (60 minutes).

No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:

  • Identification Proof
  • If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.
  • The exam can be taken any number of times.

The Certified Change Manager (CCM)® - Practitioner Certificate is valid for life

CCM® is a Registered Trademark of GAQM.


Pre-requisites: Candidate must achieve the Certified Change Manager - Foundation Level Certification.

Note: Completion of an E-Course is not mandatory from GAQMBok portal, but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

Course Outline

Module 1 - Change Management

  • Planning and Change Management
  • Defined Governance and Change Management
  • Committed Leadership and Change Management
  • Informed Stakeholders and Change Management
  • Aligned Workforce and Change Management

Module 2 - Organizational Change Management

  • Introduction to Key Success Factors
  • Key Success Factors 1-3: Purpose, Preparation and Definition
  • Key Success Factors 4-6: Human Resources and Analysis
  • Key Success Factors 7-9: Risk Management and Evaluation

Module 3 - Organizational Change Management - 2

  • Introduction to Key Success Factors
  • Key Success Factors 1-4: Consultation, Stability and Analysis
  • Key Success Factors 5-8: Training and Skills Analysis
  • Key Success Factors 9-11: Selection Processes and Staff Support

Module 4 - Leadership and Management

  • What is Organizational Capacity for Change?
  • Trustworthy Leadership
  • Trusting Followers
  • Capable Champions
  • Involved Middle Management

Module 5 - Communication, Accountability and Innovation

  • Systems Thinking
  • Communication Systems
  • Accountable Culture
  • Innovative Culture

Module 6 - Process Management

  • Change Management Tools and Processes for the Individual
  • Change Management Tools and Processes for Teams
  • Change Management Tools and Processes for Large Systems

Target Audience

  • Change Managers
  • Process Managers
  • Process Owners
  • Team Members
  • The Organization.
  • HR Practitioners
  • Team Leads
  • or anyone heading up a team affected by change or those who want to support people affected by change

Registration Process for E-Course and Exam

Premium Package
(E-Course Version)

  • Self Explanatory
  • Valid for 40 days
  • The Package also includes E-Voucher/Access Key for Certification Exam
  • The E-Voucher/Access Key can be used via ProctorU Globally.
  • Includes E-certificate and Digital Badge if you qualify in the exam.
  • Course Duration: 40 Days
  • Price: 230 USD


  • Validity: 240 Days
  • Price: 170 USD
  • Please Read Carefully:

    1) Please Purchase the Second Voucher from our E-Voucher Store to Schedule the exam via ProctorU.

    2) One Voucher can be used by one person, one time, for one exam discount/fee only.

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Exam Registration

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