Certified Incident Manager (CIM)
Exam Code: CIM-001
The Certified Incident Manager (CIM)™ is a professional credential offered by the Global Association for Quality Management (GAQM) that validates an individual’s expertise in incident management within organizational and IT environments. Although GAQM’s official site does not currently have a specific named CIM page, the certification typically emphasizes structured processes for identifying, reporting, assessing, responding to, and resolving incidents that impact business operations or IT services — helping minimize disruption and restore normal service operations as swiftly and efficiently as possible. GAQM certifications are globally recognized credentials designed to demonstrate competency in professional practices and quality management domains, and they follow a published body of knowledge and online proctored examination format.
The CIM certification equips professionals with skills and knowledge in incident handling techniques, incident lifecycle methodologies, communication and coordination during incident response, escalation procedures, and post-incident review and reporting. It supports career growth by validating ability to manage incidents in structured frameworks, improving operational resilience, and strengthening organizational readiness against disruptions. Many organizations view certified incident practitioners as valuable assets because they help maintain service continuity, support risk mitigation efforts, and improve stakeholder confidence through standardized incident workflows. GAQM’s certifications are intended to be accessible to a broad set of candidates with optional e-book and exam scheduling flexibility.
