Certified Hardware and Technology Engineer (CHTE)

Certification Overview

Certified Hardware and Technology Engineer (CHTE)

Exam Code: CHTE-001

Certified Hardware and Technology Engineer (CHTE)® is a vendor-neutral certification that certifies the competency of service professionals in the computer industry. It is for anyone who wants an internationally recognized credential as a competent computer service professional. What makes Certified Hardware and Technology Engineer (CHTE)® different from other credentials is the strong support it has received from the computer industry.

Certified Hardware and Technology Engineer (CHTE)® Certification is recognized and backed by all the leading manufacturers, vendors, service providers and professional bodies worldwide.

Certified Hardware and Technology Engineer (CHTE)® Certification is the only generic IT support qualification in the world!

Achievement of Certified Hardware and Technology Engineer (CHTE)® Certification shows that a person has the knowledge, skill and customer service skills necessary to successfully support PC equipment and users.

Technical support, the focus of Certified Hardware and Technology Engineer (CHTE)® certification, is the busiest area of IT.

Computer users – intense, enthusiasts

Are you a user or PC enthusiast that needs to have a better appreciation of how computers work? Are you someone who needs to know how to install your own software, assemble your systems or troubleshoot your faulty PCs? Some are lucky when they adopt the “trial and error” method, but most get their fingers burnt. You need to be equipped with standard skills and knowledge. You need to ensure that your installation and troubleshooting is done securely, skillfully and cost-effectively.

We will take you through the inside and outside of a computer, into the operating system, and through some basic and advanced applications.

Newcomers who want to develop a career in IT and tech support.

Certified Hardware and Technology Engineer (CHTE)® certification was specially designed for the tech support field. Technical support is the best area for a beginner to gain a good working knowledge of the basics of the IT profession. Hands-on experience gained especially in the area of problem solving is invaluable for starting an IT Career. PCs can be seen in every sphere of life now. What this means is that it is easier for a newcomer in tech support to get experience and get a foot in the door, as opportunities are virtually limitless. This is quite unlike a newcomer with skills in more complex applications that are not commonplace.

Technicians / Professionals in tech support that need a recognized validation of their skills and experience.

If you’ve been working in tech support for sometime and you’ve don’t have the respect and recognition, you feel you deserve, you need to examine Certified Hardware and Technology Engineer (CHTE)® to know if it is what you need. It is an external validation and measurement of your technical support skills and experience. Not only are you saying you are capable in Tech Support, but Certified Hardware and Technology Engineer (CHTE)®, the world’s largest IT trade association is confirming your level of competence.

Also as a professional on the field you might find that your experience, that is the work you do, limits your knowledge and exposure. A relevant certification program removes this limitation, by covering all standard areas in a particular field. In this way the certification increases your knowledge, augments your level of proficiency and enhances your personal productivity. Certified Hardware and Technology Engineer (CHTE)® gives you comprehensive knowledge and skills of all key areas you need to know in tech support.

IT Professionals outside tech support that need tech support skills and certification to advance their careers.

A Certified Hardware and Technology Engineer (CHTE)® is usually expected to carry out the following tasks:

Installation and setup, Upgrading, Repairs, Troubleshooting, Maintenance of desktops, laptops, printers, and all other peripherals. Plus, you need to fully understand the network configurations and operating systems your users might be utilizing. And also the setup, training of users in the use of systems, as well as Software related tasks. Installation of software packages, upgrade and update of software, troubleshoot application and system errors, advice users on software use, train users, writing of training/user manuals, overseeing PC usage and so on.

The focus of this piece has mainly been the technical aspect of Certified Hardware and Technology Engineer (CHTE)® as a certification for tech support. Technical support, like every career area of IT, has its personality requirements, as well as opportunities and challenges. Are you are interested in developing your career along this line? It makes sense for you to also have an insight into the associated challenges and prospects. With this, you can take meaningful career decisions within the context of your career plan.

E-Course Duration: 20 to 25 Hours

Exam Information

The exam comprises of 100 Multiple Choice Questions out of which the candidate needs to score 80% (80 out of 100 correct) to pass the exam.

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

The total duration of the exam is 1 hour 10 Minutes (70 Minutes).

No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:

  • Identification Proof
  • If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.
  • The exam can be taken any number of times.

The validity period of Certified Hardware and Technology Engineer (CHTE)® Certificate is 5 years, the candidate needs to retake the exam to renew the Certified Hardware and Technology Engineer (CHTE)® Certificate once in 5 years to maintain the credentials intact.

CHTE® is a Registered Trademark of GAQM.


The Certified Hardware and Technology Engineer (CHTE)® Certification has no pre-requisites (Completion of an E-Course is not mandatory from GAQMBok portal), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

Course Outline

Module 1 – Foundation Level

  • Basic Terms
  • Types of Computers
  • Anatomy of a PC
  • How a PC Works
  • Hardware Devices
  • CPU and Memory
  • Input Devices
  • Output Devices
  • Secondary Storage Devices
  • Software Basics
  • Operating Systems and Applications
  • How is Software Built?
  • Types of Software
  • Legal Issues
  • How is Software Built?

Module 2 – Advanced Level

  • Working With the Computer
  • First Steps
  • Basic Tasks
  • Using the Desktop
  • Customizing Your Computer
  • Printing
  • Working with Files and Folders
  • The Basics of Files and Folders
  • Managing Files and Folders, Part I
  • Managing Files and Folders, Part II
  • Viewing File or Folder Properties
  • Working With Files and Folders
  • Compressed Files

Module 3 – Expert

  • Application Basics
  • Basic Applications
  • Working with a Window
  • Working with WordPad
  • Working With Applications
  • Basics of Web Browsers
  • Browsing the Web
  • Working with Bookmarks
  • Working With Web Pages
  • Printing Web Pages

Target Audience

  • IT Technicians
  • Hardware Engineer
  • Call Center Technician
  • Desktop Support Technician
  • Tier 1 & 2 Support
  • PC Support Technician
  • Field Technician

Registration Process for E-Course and Exam

Premium Package
(E-Course Version)

  • Self Explanatory
  • Valid for 40 days
  • The Package also includes E-Voucher/Access Key for Certification Exam
  • The E-Voucher/Access Key can be used via ProctorU Globally.
  • Includes E-certificate and Digital Badge if you qualify in the exam.
  • Course Duration: 40 Days
  • Price: 210 USD


  • Self Explanatory
  • E-Course is Valid for 20 days
  • This Package doesn't includes E-Voucher for Certification Exam.
  • Candidate has to purchase the E-Voucher separately to take the Certification Exam.
  • Course Duration: 20 Days
  • Price: 85 USD


  • Validity: 240 Days
  • Price: 128 USD
  • Please Read Carefully:

    1) Please Purchase the Third Voucher from our E-Voucher Store to Schedule the exam via ProctorU.

    2) One Voucher can be used by one person, one time, for one exam discount/fee only.

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Exam Registration

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