Certified Information Technology Manager (CITM)

Certification Overview

Certified Information Technology Manager (CITM)

Exam Code: CITM-001

Nowadays IT Managers have to be multi-tasking having to deal with the daunting task of understanding technical complexities at the high level. Equally important, they need to be fully aware, understand and be able to manage other key aspects such as people, corporate governance, risk, finance and many other disciplines. Unfortunately the IT industry has never really kept up with this requirement nor was there a proper way for IT Managers to equip themselves with the necessary skills and knowledge for today's complex and challenging environment.

With few exceptions, companies today rely on IT for the delivery of business-critical services – often directly to the end consumer. IT Managers are facing the constant pressure to deliver (new) hi-availability services at an ever increasing faster pace and rate of change.

Managers must understand how Information Technology plays a fundamental role in both the structure and control of the modern business. A successful manager must have an excellent grasp of the functionality, capabilities and effects of the technology that he or she must implement and manage.

The Certified Information Technology Manager (CITM)® will review such key areas as corporate frameworks, software, databases, information systems, communications and management of personnel in relation to technology and from the point of view of the business manager. This Certification is ideal for management professionals who wish to gain an in depth understanding of the management of Information Technology in the modern corporation. The Certification is also ideal for those who would like to learn about the central role of Information Technology in today’s workplace.

“IT Managers are not born, they are created”

E-Course Duration: 30 to 35 Hours

e-Competence Framework (e-CF)

The mapping of this certificate against the e-Competence Framework. To know more on e-Competence Framework (e-CF) visit, ECF

Exam Information

The Exam contains 80 Multiple Choice Questions and you must correctly answer 56 (56 out of 80 correct) to pass the exam.

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

The total duration of the exam is 1 hour 30 minutes (90 Minutes).

No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:

  • Identification Proof
  • If a candidate does not pass the exam in the first (1st) attempt, the candidate must wait for a period of at least seven (7) calendar days from the date of their attempt to retake the exam for second (2nd) time or any subsequent time.
  • The exam can be taken any number of times.

The Certified Information Technology Manager (CITM)® Certificate is valid for life

Certified Information Technology Manager (CITM)® is a Registered Trademark of GAQM.


Note: The Certified Information Technology Manager (CITM)® Certification has no pre-requisites (Completion of an E-Course is not mandatory from GAQMBok portal), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

Course Outline

Module 1 - Foundation

  • Overview of Information Technology in the Workplace
  • Contributions of Information Technology to the Workplace
  • The Challenge of Change
  • Six Major Trends and Implications for Management

Module 2 – Understanding and Interpreting Information

  • What is Information?
  • Interpreting Information
  • Characteristics of Information
  • From Information to Knowledge
  • Decision Making

Module 3 - Business Frameworks and Information Technology

  • Frameworks for Information Technology
  • A Framework Based on IT
  • The Basics of Information Systems

Module 4 - Corporate IT Strategy

  • Modern Organizations
  • Organizational Flexibility
  • Strategic Issues of Information Technology

Module 5 - Management Control of Information

  • Management Control
  • Information and Control
  • Management Issues and Security Issues

Module 6 - Information Technology and Globalization

  • The Impact of Globalization on Business
  • International Business Strategies
  • Managing Information Technology Internationally
  • Transnational Virtual Firms and IT

Module 7 - Understanding Software and Database Technologies

  • Managerial Concerns
  • Programming Languages
  • The Operating System
  • Mobile Technologies

Module 8 - Database Management

  • File Elements
  • Database Management Systems (DBMSs)
  • Databases in Systems Design

Module 9 - Building Information Systems

  • The Design Task
  • A Systems Design Life Cycle
  • User-Oriented Design
  • Tructured vs Object-Oriented Design
  • Module 10 - Systems Design - The Early Stages
  • Systems Analysis
  • Survey and Feasibility Study
  • Identifying System Alternatives
  • Undertaking Systems Design

Target Audience

This Certification is intended for individuals who have a need to understand the modern requirements and core competencies for managing IT in mission-critical environments. It delivers the fundamental knowledge, hands-on skills and managerial competencies required for the job.

Target Audience

  • IT Managers
  • Sales Consultants
  • Help Desk Manager and IT Marketing
  • Infrastructure Manager
  • General Manager IT
  • Assistant Director
  • Team Leader
  • Technical Storage Manager
  • Senior System Engineers
  • Systems Team Leaders

Registration Process for E-Course and Exam

Premium Package
(E-Course Version)

  • Self Explanatory
  • Valid for 40 days
  • The Package also includes E-Voucher/Access Key for Certification Exam
  • The E-Voucher/Access Key can be used via ProctorU Globally.
  • Includes E-certificate and Digital Badge if you qualify in the exam.
  • Course Duration: 40 Days
  • Price: 270 USD


  • Validity: 240 Days
  • Price: 170 USD
  • Please Read Carefully:

    1) Please Purchase the Second Voucher from our Voucher Store to Schedule the exam via ProctorU.

    2) One Voucher can be used by one person, one time, for one exam discount/fee only.

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