Lean IT Foundation

Certification Overview
Exam Information
Course Outline
Target Audience
Registration Process for E-Course and Exam

Certification Overview

Lean IT Foundation

Exam Code: LITF-001

Already many IT professionals from all levels — operational, tactical and strategic — have taken the certification course and are undertaking value-added and cost cutting process improvement activities. How about you? Are you ready to learn more about what it really means to take control of processes — any process?

IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods. Lean IT is all about understanding how to assess business processes to identify and eliminate waste. Lean IT Foundation certification builds the fundamental knowledge needed to support a Lean strategy in IT organizations. Candidates will understand the Lean philosophy, how Lean looks at processes to reduce waste, how to measure performance and more. The focus of this exam lies on how to apply the Lean IT principles.

Exam Information

The exam comprises of 40 Multiple Choice Questions out of which the candidate needs to score 80% (32 out of 40 correct) to pass the exam.

The total duration of the exam is 1 hour (60 Minutes).

The exam is conducted in a non-proctored mode and can be taken anytime and anywhere within an eight-month validity period.
Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.

The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.

The Lean IT Foundation Certificate is valid for life.

LITF is a trademark of GAQM.

Note: Lean IT Foundation Certification has no pre-requisites (Completion of an E-Course is not mandatory from GAQMBok portal), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

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Course Outline

Module Information - 1

Understand the origin and development of the Lean and Six Sigma philosophies, and key elements
Understand and be able to identify the concept of waste
Learn about and how to apply Lean analytical tools
What is and how to apply A3 Thinking
What is and how to apply the cycle of continuous improvement: Plan-Do-Check-Act
Go Look and See (fact not emotion)

Module Information - 2

Value Stream Mapping
What is the concept of “Kaizen” (System, Process, Activity)
Standardize Work Practices
What is and how to apply 5S (Sort, Set in Order, Shine, Standardize, Sustain)
Kanban Model
Case Study
Visual Workplace (eliminate visual and mental noise)

Module Information - 3

Be able to define Key Performance Indicators (KPIs) for your organization
Be able to initiate, document, and implement process improvements
Reduce costs by eliminating waste and inefficiencies in your IT infrastructure and processes
Increase productivity through improved resource management
Increase user and customer satisfaction by focusing on delivering value

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Target Audience

Any roles from service desk analysts through to process owners, team leads and supervisors, department managers and also including CIOs, have taken this course and benefited greatly from a deeper understanding of how to assess business processes to identify and eliminate waste. This exam is designed for managers or IT professionals working in organizations that would benefit from adopting a Lean approach. It is recommended that candidates have a background of 2 to 3 years’ experience in the field of IT service management

Registration Process for E-Course or E-Book and Exam

Premium Package
(E-Book Version)

E-Book Included
This package provides a voucher code granting eligibility for two (2) exam attempts.
Includes E-certificate and Digital Badge if you qualify in the exam.
Course Duration: 40 Days
Price: 180 USD

Exam
Voucher

Validity: 180 Days
Price: 150 USD
Please Read Carefully:

1) The Exam Voucher is valid for two (2) attempts.

2) You will receive your voucher code within 24 business hours.

3) Once you receive the voucher code, you can take the exam via the "My Exam(s)" tab in your login profile.

Lean IT Foundation

Certification Overview