Lean IT Foundation

Certification Overview

Lean IT Foundation

Exam Code: LITF-001

Already many IT professionals from all levels — operational, tactical and strategic — have taken the certification course and are undertaking value-added and cost cutting process improvement activities. How about you? Are you ready to learn more about what it really means to take control of processes — any process? 

IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods. Lean IT is all about understanding how to assess business processes to identify and eliminate waste. Lean IT Foundation certification builds the fundamental knowledge needed to support a Lean strategy in IT organizations. Candidates will understand the Lean philosophy, how Lean looks at processes to reduce waste, how to measure performance and more. The focus of this exam lies on how to apply the Lean IT principles.


Exam Information

The exam comprises of 40 Multiple Choice Questions out of which the candidate needs to score 65% (26 out of 40 correct) to pass the exam.

Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.

The total duration of the exam is 1 hour (60 Minutes).

No external sources of information may be accessed during the exam via ProctorU. Further details of the materials permitted are provided:

  • Identification Proof
  • If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.
  • The exam can be taken any number of times.

The Lean IT Foundation Certificate is valid for life.

LITF is a trademark of GAQM.

N/A

Note: Lean IT Foundation Certification has no pre-requisites (Completion of an E-Course is not mandatory from GAQMBok portal), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

Course Outline

Module Information - 1

  • Understand the origin and development of the Lean and Six Sigma philosophies, and key elements
  • Understand and be able to identify the concept of waste
  • Learn about and how to apply Lean analytical tools
  • What is and how to apply A3 Thinking
  • What is and how to apply the cycle of continuous improvement: Plan-Do-Check-Act
  • Go Look and See (fact not emotion)

Module Information - 2

  • Value Stream Mapping
  • What is the concept of “Kaizen” (System, Process, Activity)
  • Standardize Work Practices
  • What is and how to apply 5S (Sort, Set in Order, Shine, Standardize, Sustain)
  • Kanban Model
  • Case Study
  • Visual Workplace (eliminate visual and mental noise)

Module Information - 3

  • Be able to define Key Performance Indicators (KPIs) for your organization
  • Be able to initiate, document, and implement process improvements
  • Reduce costs by eliminating waste and inefficiencies in your IT infrastructure and processes
  • Increase productivity through improved resource management
  • Increase user and customer satisfaction by focusing on delivering value

Target Audience

Any roles from service desk analysts through to process owners, team leads and supervisors, department managers and also including CIOs, have taken this course and benefited greatly from a deeper understanding of how to assess business processes to identify and eliminate waste. This exam is designed for managers or IT professionals working in organizations that would benefit from adopting a Lean approach. It is recommended that candidates have a background of 2 to 3 years’ experience in the field of IT service management

Registration Process for E-Course and Exam

Premium Package
(E-Book Version)

  • E-Book Included
  • The Package also includes E-Voucher/Access Key for Certification Exam
  • The E-Voucher/Access Key can be used via ProctorU Globally.
  • Includes E-certificate and Digital Badge if you qualify in the exam.
  • Course Duration: 40 Days
  • Price: 180 USD

Exam
Voucher

  • Validity: 180 Days
  • Price: 170 USD
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    2) One Voucher can be used by one person, one time, for one exam discount/fee only.

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